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1404 Hamlin Ave Unit A, Saint Cloud, FL 34771  (800) 337-7017
Return Policy
Enjoy Warranties on our Synergy Sauna and Echo Hydrogen Water Machines for manufacture defects!
Synergy Science, Inc. Guarantee: Synergy Science strives to keep you totally fulfilled and gratified, which is why we offer a 30-day, money back guarantee. If at any point your sauna is malfunctioning or, remember you are protected by the highest standard 100% money-back guarantee. Just send us back all items shipped to you and we’ll refund you. If after you use the product, you are unhappy and would like a refund, here’s exactly what to do:
Contact the Synergy Science team by calling 800-337-7017 Monday through Friday between the hours of 9:00am and 5:00pm Eastern Standard Time. We will gladly provide you with our return address, so as not to waste any materials, and a return confirmation number. This is an easy and effortless process.
Return the sauna or hydrogen water machine in the same packaging you received it in, the invoice received, and the confirmation number you have been assigned or RMA number you have received from us.
It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the product within 30 days from the date of original purchase for the refund to be valid.
We will refund your order, as long as all items of the product are returned with no damage or wear and tear on the product.
These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. Returning Synergy Science, Inc products without complying with our policy will unfortunately deem your transaction non-refundable.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.